Rob Chesnut is the Chief Ethics Officer of Airbnb Inc. He joined Airbnb Inc. in 2016 as General Counsel and grew the legal team from 30 to over 150 legal professionals in 20 offices around the world. His team led initiatives to promote home sharing and address regulatory issues with local governments and landlords around the world. In 2018, Rob was honored by the Financial Times as one of the Global 25 General Counsel. Rob developed a popular interactive employee program, Integrity Belongs Here, to help drive ethics throughout the culture at the company. His book “Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution” is set for publication by St Martin’s Press in the spring of 2020.
Rob is a graduate of Harvard Law School and the University of Virginia. He worked for 14 years with the U.S. Justice Department, including 10 years as an Assistant United States Attorney in Northern Virginia, before joining eBay as its third attorney in 1999.
Rob was promoted to run the company’s North American legal division in 2001, and in 2004 he was promoted to eBay’s executive leadership team as Sr. Vice President of a newly created Trust and Safety department. As the founder and head of eBay Trust and Safety, Rob was responsible for overseeing all site rules and policies for the eBay global community of over 150 million users, and building the first ecommerce person to person platform trust and safety team. Rob and his team built eBay’s fraud detection and prevention infrastructure, and his team of over 2000 employees reduced reported fraud and counterfeiting activity on eBay’s 20+ sites by 60% over 4 years. Rob was eBay’s spokesperson for site policies and fraud, and he was interviewed in over 200 television, newspaper, radio, and magazine stories for his pioneering role in combating Internet fraud. He left eBay in the fall of 2008 to become the General Counsel of LiveOps, Inc. in Santa Clara, CA, and moved to Chegg in 2010 as the general counsel and the company’s first lawyer. Rob set up Chegg’s legal department, and as a member of the executive team helped transform the company from a physical textbook rental site to a multi-service digital learning platform. He led the effort to take Chegg public on the NYSE in the fall of 2013, where it enjoys a market cap of over $4 billion.
Rob has served on a number of advisory boards for internet marketplace startup businesses, including Uber, Upwork, Turo, and Poshmark. He lives in San Francisco, CA, and spends his spare time playing basketball with his son and watching his daughter’s theatre performances.
Episode #1546 Rob Chesnut: Making Organizational Integrity Intentional
One of the leading authorities on business ethics, Rob Chesnut joins Moe Abdou to discuss his latest book - Intentional Integrity, and to give us a rare glimpse at thinking behind Airbnb, Inc.'s most challenging ethical dilemmas.