Episode #1231 Frank Bien: Looker Makes Data into an Experience

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Frank and Jenna discuss why Looker elicits an emotional response in customers and how data changes company culture. 


Frank Bien

CEO of Looker View Full Profile

Learning Points

  • Looker Founder Lloyd Tabb’s belief that software has to be an act of empathy to make a true impact
  • A look into Frank and Tomasz Tunguz book Winning with Data and answering the question “How do we harness the power of curiosity and turn it into innovation using data?”
  • Brutal intellectual honesty and how it enables companies to avoid silent disagreement; “The repeatability of decision making removes pride from the conversation. The team owns the decision, not just the team’s leader.” 
  • The game-changing impact of truthfully analyzing your culture; Understanding what you like about yourself, what makes you successful as well as what you need to improve or remove
  • Looker’s kitchen table and how it streamlines community and the onboarding process